Customer Service Representative (Pakistan) For Pooling- Work from Home

Customer Service

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.
  • Handles and resolves customers’ issues via email and online chatting tools
  • Guarantees an unparalleled Customer Service experience and preserve the image of the Company

System Support

  • Talking to clients and computer users to determine the nature of problems
  • Responsible for data input (includes but not limited to data entry, mapping, updating, etc.) and ensuring the accuracy and correctness of data encoded on the systems
  • Investigating, diagnosing and solving products faults and problems
  • Provides quality and accurate system support towards business partners
  • Conducts website functionality testing
  • Responsible and has the initiative to take part in the department’s growth and development.
  • Performs any task assigned by their superior

Customer Support Requirements

  • Good command of the English language both oral and written.
  • Has interest in sports. Background in Sports betting is preferred.
  • Advanced computer literacy.
  • Willing to learn new knowledge and skills
  • Must be independent but a team player at the same time, self-motivated, shows initiative and has a strong sense of ownership/responsibility.
  • Supportive of company goals and objectives, deliver departmental/team results and key objectives.
  • Should display willingness to learn
  • Excellent chatting and typing skills, at least 60wpm with 95% accuracy
  • Willing to work in shifting schedule and/or holiday

Job Types: Full-time, Permanent

Salary: Rs20,000.00 – Rs25,000.00 per month


  • Work from home


  • Rotational shift


  • Customer Service: 1 year (Required)

Work Remotely:

  • Yes

COVID-19 Precaution(s):

  • Remote interview process
  • Virtual meetings

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