JoeyCo is seeking versatile, confident and positive individuals looking for a challenge. Make yourself stand out within Canada’s fastest growing fleet for plenty of opportunities within the organization.
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Roles & Responsibilities:
- Assisting customers with all their inquiries via email in professional and timely manner
- Answer questions, process transactions and provide assistance to customers over email
- Have meaningful conversations with customers to understand their needs and offer the right
- Engage with clients in a friendly and professional manner while understanding their concerns
- Offer support and solutions to customers in accordance with the company’s customer service policies
- Handle customer escalations and de-escalate the situation at first point of contact
- Tracking & tracing packages provide updates to the clients
- Other duties as requested
Requirements:
- College diploma or bachelor’s degree is preferred
- Effective written and oral communication skills
- Previous experience in the courier/ logistic /supply chain industry is an asset
- Minimum 3 years of experience providing customer support with tools such as live chat, SMS and an email ticketing systems using Hubspot or Freshdesk is a plus
- Knowledge of Google Suite
- Comfortable working in a fast-paced environment
Preferred traits:
- Organizational skills with attention to detail
- Well-Organized individuals with strong communication skills is an asset
- Critical thinking skills and problem solving skills
- Must be detailed oriented
- Make informed and timely decisions to get things done
- Team player; willing to take initiative to take on tasks and projects within the team
- Flexibility with scheduling a must!
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Job Type: Full-time
Salary: Rs35,000.00 – Rs40,000.00 per month
Experience:
- Customer Service Representative: 3 years (Preferred)
COVID-19 Precaution(s):
- Remote interview process
- Virtual meetings
